Appointments:  919.232.4700

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Patient Services Representative


We are seeking a patient services representative to provide administrative, clerical and receptionist support in our Raleigh office.

Major Position Functions

  • General clerical assistance to the medical staff in the outpatient offices
  • Primary contact for receiving phone calls and greet patients as they arrive in the office.
  • Primary contact for patient questions,
  • Primary contact for registering walk-in patients
  • Receives and distribute patient paperwork to conduct the patient interview.
  • Receives, files and coordinates all referrals to include notification of insurance providers for prior authorization and services covered verify insurance information.
  • Process and enter outside account information into internal computer system, process mail incoming and outgoing.
  • Prepare the next day’s schedule, including reminder calls to the patients and making copies of the schedule.
  • Ensure all authorizations are ready for the next day.
  • Contact patients that have collection balances outstanding to ensure payment arrangements.
  • Assists with other functions as assigned by the supervisor

Knowledge, Competencies and Abilities

  • Through understanding of the office procedures, and proper understanding of medical terminology.
  • Ability to provide excellent customer service and ensure safety of all patients at all times.
  • Maintains professional relationship with patients and co-workers at all times.
  • Through understanding of patient account information and insurance verification.

Personal Skills and Aptitudes

  • Assist patients, family members or other clients with concern and empathy; respect their confidentiality and privacy and communicate with them in a courteous and respectful manner.
  • Identify yourself in a pleasant and positive manner.
  • Assist in the orientation/training of new secretaries
  • Consistently work in a positive and cooperative manner with fellow team members.
  • Assist other team members in the performance of their assignments, seeking out opportunities to help rather than waiting to be asked.
  • Consider the impact of your actions on team members throughout Wake Rad UNC REX.
  • Demonstrate flexibility to perform duties wherever volume deems it necessary

Critical Thinking

  • Demonstrate sound judgment by taking appropriate actions regarding questionable findings or concerns.
  • Investigate and follow through on unusual orders or requests for service or information.
  • Follow proper reporting procedures for actual or potential accidents and/or incidents so follow-up and/or prevention can occur.

Physical Demands and Activities

  • Intermittent physical activity including walking, standing, sitting.
  • Intermittent ability to lift and/or move pediatric and adult patients including, heavy, acute and chronically ill.
  • Intermittent ability to move and/or push stretchers and wheelchairs.
  • Ability to stoop, bend and maintain stationary positions for extended periods of time.
  • Visual and auditory acuity.
  • Incumbent may be exposed to virus, disease and infection from patients in working environment
  • Incumbent may be required to work at other WakeRad UNC REX locations as needed  and will be responsible for own transportation.

Position Requirements

  • High school diploma or equivalent.
  • 2+ years medical office experience is required.  Prior radiology experience is helpful.
  • Ability to work with a variety of patients.
  • Computer knowledge and ability to type required.
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