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Patient Services Representative

Garner

Summary

To provide administrative, clerical and receptionist support in each of the MRI offices.

Major Position Functions

Essential duties and responsibilities include the following. Other duties may be assigned to meet business needs.

  • General clerical assistance to the medical staff in the outpatient MRI offices
  • Primary contact for receiving phone calls and greet patients as they arrive in the office.
  • Primary contact for patient questions, and screening patients for metal
  • Primary contact for registering walk-in patients
  • Receives and distribute patient paperwork to conduct the patient interview.
  • Receives, files and coordinates all referrals to include notification of insurance providers for prior authorization and services covered verify insurance information.
  • Primary contact for scheduling MR procedures including patient information, study information and referral information.
  • Process and enter outside account information into internal computer system, process mail incoming and outgoing.
  • Prepare the next day’s schedule, including reminder calls to the patients and making copies of the schedule.
  • Create patient registration packets and film folders; pull and send/check out films
  • Ensure all authorizations are ready for the next day.
  • Contact patients that have collection balances outstanding to ensure payment arrangements.
  • Assists with other functions as assigned by the supervisor

Knowledge, Competencies and Abilities

  • Through understanding of the office procedures, and proper understanding of medical terminology.
  • Ability to provide excellent customer service and ensure safety of all patients at all times.
  • Maintains professional relationship with patients and co-workers at all times.
  • Through understanding of patient account information and insurance verification.

Personal Skills and Aptitudes

  • Assist patients, family members or other clients with concern and empathy; respect their confidentiality and privacy and communicate with them in a courteous and respectful manner.
  • Identify yourself in a pleasant and positive manner.
  • Assist in the orientation/training of new secretaries
  • Consistently work in a positive and cooperative manner with fellow team members.
  • Assist other team members in the performance of their assignments, seeking out opportunities to help rather than waiting to be asked.
  • Consider the impact of your actions on team members throughout Wake Radiology.
  • Demonstrate flexibility to perform duties wherever volume deems it necessary.

Critical Thinking

  • Demonstrate sound judgment by taking appropriate actions regarding questionable findings or concerns.
  • Investigate and follow through on unusual orders or requests for service or information.
  • Follow proper reporting procedures for actual or potential accidents and/or incidents so follow-up and/or prevention can occur.

Physical Demands and Activities

  • Intermittent physical activity including walking, standing, sitting.
  • Intermittent ability to lift and/or move pediatric and adult patients including, heavy, acute and chronically ill.
  • Intermittent ability to move and/or push stretchers and wheelchairs.
  • Ability to stoop, bend and maintain stationary positions for extended periods of time.
  • Visual and auditory acuity.
  • Incumbent will be exposed to virus, disease and infection from patients in working environment
  • Incumbent will be required to work at any facility and be responsible for own transportation

Position Requirements

  • High school diploma or equivalent.
  • Ability to work with a variety of patients.
  • Computer knowledge and ability to type required.
  • Previous experience in medical office and knowledge of medical terminology preferred.
  • Ability to lift and or carry up to ten pounds.
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